Delivery Policy

Website: www.whitecloudmena.com

At White cloud, we strive to ensure that your orders are processed and delivered quickly and securely. Please review our delivery policy below.

1. Processing Time

• Orders are processed within 1-3 business days (excluding weekends and holidays).

• You will receive a confirmation email with tracking information once your order has been shipped.

2. Shipping Methods & Timeframes

We offer the following shipping options within the United Arab of Emirates:

• Delivery times are estimates and may vary due to factors beyond our control (e.g., carrier delays, weather conditions).

• Expedited and express shipping options are available at checkout.

3. Shipping Restrictions

• We currently only ship within the UAE.

4. Order Tracking

• Once your order is shipped, you will receive an email with a tracking number.

• You can track your order through the carrier’s website using the provided tracking number.

5. Lost or Delayed Shipments

• If your order is delayed beyond the estimated timeframe, please contact us at support@whitecloudmena.com

• If a package is lost or marked as "delivered" but not received, we recommend checking with neighbors or your local carrier before reaching out to us.

6. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.

• We will arrange for a replacement or refund based on the issue.

7. Changes & Cancellations

• Orders can only be canceled or modified before shipment.

• Once an order has been shipped, we cannot make changes or cancellations.

8. Contact Us

For any questions regarding shipping and delivery, please contact us:
📧 wcloudae@gmail.com
📞 00971545622492